CASE STUDY

Remote Machine Management Platform

BUNN partnered with Mesh Systems with the objective of enhancing quality and service delivery by reducing the need for on-site visits for product repairs. This ultimately led to a decreased total cost of ownership and an increase in the overall value and effectiveness of service contracts.
NEED

Maximize Operating Conditions

BUNN is a global leader in dispensed-beverage equipment and is highly regarded for the quality of its products and post-purchase support services. “The ability to maximize optimal operating conditions, minimize downtime and lower lifetime ownership costs supports our belief in offering customers the highest quality beverages and best overall value in dispensed beverage equipment,” says Karalynn McDermott, former SVP of Market Development at BUNN.

To deliver on this remote product service initiative, BUNN looked to enhance their BUNNlink Wellness Program for coffee machines by partnering with Mesh Systems.

SOLUTION

Cloud-Connected Coffee

Mesh worked closely with BUNN to enable remote monitoring and product service, preventative maintenance, and in-depth machine health reporting. By providing both an embedded cellular and hyper-secure Wi-Fi enablement option within automated espresso machines, Mesh aided in BUNN’s goal to gather valuable and protected machine data at the edge.
 
At the BUNN control center, service technicians have real-time insight into machine performance through a secure, cloud-based application (created and managed by Mesh) providing device software management, configuration, interactive dashboards, notifications, and reporting.

“A service technician for a quick-service customer got an alert on a Friday night - he [simply] grabbed the part he needed for the repair and headed into the restaurant at 6 A.M. the next morning. He was able to service the equipment before the customer even noticed a problem. With this solution, we know exactly which component to fix before we get there.”

Kurt Powell

Kurt Powell

Executive Vice President at BUNN

OUTCOMES

Results Delivered​

With Mesh, the team at BUNN is able to deliver the highest levels of quality and service by decreasing onsite visits, and driving lower cost of ownership and increasing the value and efficacy of service contracts.

Maximized Coffee Equipment Operating Conditions

Minimized Downtime

Lower Lifetime Ownership Cost

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