Remote Machine Management Platform
Maximize Operating Conditions
BUNN is a global leader in dispensed-beverage equipment and is highly regarded for the quality of its products and post-purchase support services. “The ability to maximize optimal operating conditions, minimize downtime and lower lifetime ownership costs supports our belief in offering customers the highest quality beverages and best overall value in dispensed beverage equipment,” says Karalynn McDermott, former SVP of Market Development at BUNN.
To deliver on this remote product service initiative, BUNN looked to enhance their BUNNlink Wellness Program for coffee machines by partnering with Mesh Systems.
“A service technician for a quick-service customer got an alert on a Friday night - he [simply] grabbed the part he needed for the repair and headed into the restaurant at 6 A.M. the next morning. He was able to service the equipment before the customer even noticed a problem. With this solution, we know exactly which component to fix before we get there.”
Executive Vice President at BUNN
With Mesh, the team at BUNN is able to deliver the highest levels of quality and service by decreasing onsite visits, and driving lower cost of ownership and increasing the value and efficacy of service contracts.
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