AI AGENTS FOR YOUR CONNECTED PRODUCTS
After years of building connected product platforms, we created MeshInsights to automate the expert reasoning that keeps IoT data from turning into action. MeshInsights applies AI Agents to interpret connected product data and carry out the next step across service and sales workflows.
Schedule a Business Value Assessment to map where expert driven decisions slow your teams down and where automation can drive more revenue from your connected devices.
Schedule Your MeshInsights
Business Value Assessment
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THE PROBLEM
You’ve already connected your products, built dashboards, and tuned alarm rules. But when an alert fires, decisions still depend on people.
Teams must:
- Sort real issues from false positives
- Pull logs, charts, and events from multiple systems
- Apply tribal knowledge to decide whether to act or wait
As fleets grow, this manual reasoning becomes the bottleneck. Alarm volume increases, expert time gets stretched thin, and only a fraction of assets receive consistent, high-quality review.
THE OLD WAY
Platform Generates Alarm
Step 1
Review Historical Data to Verify Alarm
Step 2
Check Other Machines At Site For Broader Issues
Step 3
Create Service Ticket To Fix Issue
Action
Service Manager Notifies Technician To Repair
WHAT MESHINSIGHTS DOES
MeshInsights adds an automated reasoning layer to your connected products.
AI Agents interpret machine data the way your experts do and carry out the next step automatically—on top of your existing IoT stack.
Not “Here’s a chart,” but “Here’s the issue, what it means, and the action taken.”
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Retrieve Data
Connect to the operational systems you already use to capture live and historical data.
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Reason
Apply expert-level reasoning to evaluate conditions, verify alarms, and pinpoint the cause behind anomalies.
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Act
Execute the next step automatically by opening a service ticket, adjusting configurations, or alerting the right team.
OUR AI AGENTS
These are two of the most common ways organizations use MeshInsights today. However, every Agent is fully customized to match your data, workflows, and business goals.
Service Agent
Diagnoses faults, verifies alarms, and triggers the correct response within existing systems.
- Shorter mean time to resolution
- Reliable service across every customer
- Traceable service orders linked to device events
Sales Agent
Analyzes usage and performance data to identify replacement and upsell opportunities before customers reach out.
- Predictable aftermarket growth
- Increased service contract renewals
- Targeted, data-driven outreach
HOW WE WORK
Our process is collaborative, low-risk, and focused on finding the right fit for both teams. Each step builds confidence and value before moving to the next.
Exploration
We begin with an introductory walkthrough of MeshInsights. Our first call will focus on understanding your connected product strategy, how you’re using data today, and where decision automation could drive meaningful outcomes.
Business Value Assessment
After that call, we’ll send a short discussion guide to help you think through how your products create value and where automation could have the biggest impact. We’ll review your responses together to confirm the best opportunities to explore.
MeshInsights Innovation Lab
If there’s strong alignment, we’ll schedule a two-day, in-person working session at your location at no cost to you. Together, we’ll dive into your data, workflows, and revenue model to identify a use case worth investing in.
Data Prototype
Our team will then create a lightweight prototype using your data to validate accuracy, feasibility, and business value before any major investment.
Pilot
With results in hand, we’ll connect MeshInsights to live systems to test performance and ROI in a real environment.
Production
Validated AI Agents are deployed across your fleet, automating expert reasoning and delivering measurable value at scale.